NET.L

Netcall
Netcall PLC - Netcall launches Liberty Converse CX
22nd April 2024, 06:00
TwitterFacebookLinkedIn
To continue viewing RNS, please confirm that you are a Private Investor*

* A Private Investor is a recipient of the information who meets all of the conditions set out below, the recipient:

  1. Obtains access to the information in a personal capacity;
  2. Is not required to be regulated or supervised by a body concerned with the regulation or supervision of investment or financial services;
  3. Is not currently registered or qualified as a professional securities trader or investment adviser with any national or state exchange, regulatory authority, professional association or recognised professional body;
  4. Does not currently act in any capacity as an investment adviser, whether or not they have at some time been qualified to do so;
  5. Uses the information solely in relation to the management of their personal funds and not as a trader to the public or for the investment of corporate funds;
  6. Does not distribute, republish or otherwise provide any information or derived works to any third party in any manner or use or process information or derived works for any commercial purposes.
RNS Number : 4174L
Netcall PLC
22 April 2024
 

RNS Reach

22 April 2024 

 

NETCALL PLC

("Netcall", the "Company", or the "Group")

Netcall launches Liberty Converse CX

Netcall plc (AIM: NET), the leading provider of intelligent automation and customer engagement software, is pleased to announce the launch of Liberty Converse CX, its next generation AI-powered contact centre solution.

Liberty Converse CX uses a blend of AI and intelligent automation to enhance Netcall's Customer Engagement proposition with a cloud-native contact centre solution, expanding the Group's addressable market and increasing competitive differentiation.

The launch supports an increasing number of organisations moving their customer service solutions to the cloud to leverage the power of process automation, connected workflows and AI. Available as a tightly interlinked solution on the Liberty platform, Liberty Converse CX gives customers access to Liberty's process automation, rapid application development and AI-powered capabilities, including Interaction Analytics, Generative AI chatbots, and Agent Assist. This allows customers to automate tasks that slow down teams and implement analytics and decision-support tools to drive better outcomes.

This strengthens Netcall's position in a growing market, with investment in cloud contact centre capabilities expected to accelerate1 as organisations look to modernise insufficient infrastructure which causes cost and process inefficiencies, time consuming management and disjointed customer experiences.

James Ormondroyd, CEO of Netcall plc commented: "We are pleased to launch our new cloud contact centre solution in continuation of the previously announced investments in Customer Engagement solutions to address growing demand. Meeting the rapidly growing investment focus on AI-powered technologies, Liberty Converse CX enhances our overall proposition in the customer engagement and automation markets."

 

1https://www.gartner.com/en/newsroom/press-releases/2023-07-31-gartner-says-conversational-ai-capabilities-will-help-drive-worldwide-contact-center-market-to-16-percent-growth-in-2023

 

Enquiries:

Netcall plc

Tel. +44 (0) 330 333 6100

James Ormondroyd, CEO

Henrik Bang, Non-Executive Chairman

Richard Hughes, CFO

 

 

 

Canaccord Genuity Limited (Nominated Adviser and Joint Broker) 

Tel. +44 (0) 20 7523 8000

Simon Bridges / Andrew Potts

 


 

Singer Capital Markers (Joint Broker)

Harry Gooden / Asha Chotai

Tel +44 (0) 20 7496 3000


 

Alma Strategic Communications

Tel. +44 (0) 20 3405 0205

Caroline Forde / Hilary Buchanan / Robyn Fisher / Emma Thompson



 

About Netcall:

Netcall's Liberty software platform with Intelligent Automation and Customer Engagement solutions helps organisations digitally transform their businesses faster and more efficiently, empowering them to create a leaner, more customer-centric organisation.  

Netcall's customers span enterprise, healthcare and government sectors. These include two-thirds of the NHS Acute Health Trusts and leading corporates including Legal and General, Lloyds Banking Group, Aon and Nationwide Building Society.

For further information, please go to www.netcall.com.

 

About Reach announcements

This is a Reach announcement and the information contained is not considered to be material or to have a significant impact on management's expectations of the Company's performance. Reach is an investor communication service aimed at assisting listed and unlisted (including AIM quoted) companies to distribute non-regulatory news releases into the public domain. Information required to be notified under the AIM Rules for Companies, Market Abuse Regulation or other regulation would be disseminated as an RNS regulatory announcement and not on Reach.

 

This information is provided by Reach, the non-regulatory press release distribution service of RNS, part of the London Stock Exchange. Terms and conditions relating to the use and distribution of this information may apply. For further information, please contact rns@lseg.com or visit www.rns.com.

RNS may use your IP address to confirm compliance with the terms and conditions, to analyse how you engage with the information contained in this communication, and to share such analysis on an anonymised basis with others as part of our commercial services. For further information about how RNS and the London Stock Exchange use the personal data you provide us, please see our Privacy Policy.
 
END
 
 
NRAGZGZDGMRGDZZ]]>
TwitterFacebookLinkedIn